• Warranty period: see the warranty information shown above.
• Free inspection and replacement parts for manufacturing defects not caused by the user.
• Collection, return and transport charges apply.
• Normal upholstery wear and certain consumables are excluded from long-term free coverage.
• Unauthorised repairs or modifications, misuse, and human or environmental damage may invalidate coverage.

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• Request within 7 days of delivery; item must be unopened and unused, in original packaging, with all accessories.
• Massage chairs and other large items cannot be returned or exchanged for change of mind after unboxing, installation, setup, or use. Statutory quality-defect exceptions remain.
• Report delivery damage or incorrect items within 48 hours and include photos or video.
• Approved refunds are subject to deductions for original shipping, installation, collection, payment or installment fees, and any loss in value from customer use.

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